Double-Boxed Tamper-Proofing
Bullion items are heat-sealed within opaque heavy-gauge mylar envelopes, anchored inside reinforced shock-absorbent corrugated outer cartons sealed with fiber-reinforced security tape.
Neutral Logistics Labeling
Outward labels feature only an abbreviated corporate dispatch code ("GSM Logistics Ltd") and standard postal barcodes. Even postal handlers have zero awareness of package contents.
Continuous Telemetry & Tracking
High-value freight consignments are monitored in real time using cellular and GPS tracking beacons. Clients receive encrypted dispatch notifications with live delivery status.
Logistics Carriers & Insurance Coverage Matrix
Delivery timelines, insurance limits, and handling specifications according to consignment valuation.
| Consignment Tier | Designated Carrier Partner | Transit Time | Insurance Underwriter | Delivery Requirement |
|---|---|---|---|---|
| UK Domestic (Up to £2,500) | Royal Mail Special Delivery Guaranteed by 1pm | Next Working Day | 100% Lloyd's of London | Adult Physical Signature Only |
| UK Domestic (£2,500 - £50,000) | FedEx Express Secure Vault Service / DPD Precision | Next Working Day | 100% GSM Primary Policy | Government Photo ID & Signature |
| UK Institutional (>£50,000) | Malca-Amit / Brink's Armoured Courier | Dedicated Time Window | Full Replacement Value | Dual Authorized Signatories |
| International Europe (EU) | DHL Express Secure / FedEx Priority Air | 1 - 3 Business Days | Full Value Underwritten | Customs Cleared / Direct Handover |
| Global Worldwide (60+ Countries) | Malca-Amit / Ferrari Group Global Bullion Air | 2 - 5 Business Days | Full Value Underwritten | Bonded Freeport or Vault Delivery |
Complete Risk Assumption Until In Your Physical Possession
Many online bullion dealers place the burden of transit risk upon the buyer the moment metal leaves their vault. At Golden Star Met, our legal policy is unequivocal: we maintain 100% ownership and liability risk for your metal until it is safely signed for in your hands.
In the unlikely event that a parcel is delayed, intercepted, or lost in transit, our underwriting protocol triggers an immediate replacement dispatch or a full 100% monetary refund with no prolonged waiting period.
Frequently Asked Questions: Bullion Logistics
Essential answers regarding tracking updates, transit delays, and delivery procedures.
How quickly are orders dispatched after payment verification?
In-stock bullion items ordered before 14:00 GMT with verified payment (Card, Same-Day Wire, or Crypto) are processed and dispatched the same business day for next-day delivery across the UK.
What happens if I am not home when delivery is attempted?
The carrier will not leave the package. A confidential missed delivery card will be placed in your letterbox with instructions to either reschedule delivery for a day when you are present or collect the parcel directly from the local secure depot with your passport/ID.
Do international shipments incur import duties?
Investment gold is duty-free in virtually all major jurisdictions including the UK, EU, and USA. For silver orders, customs duties and local VAT may be levied by local border authorities depending on the destination nation unless stored in our bonded freeport.