Direct Asset Consultation
Submit your specific bullion inquiry, vault storage consultation, or Forward Reserve term preference.
London Registered Office
Golden Star Met Ltd
Company Registration No. 16424153
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Private Depository Visits
Institutional allocators wishing to conduct on-site physical bar inspections or audit allocated vaults in London and Zurich must provide 48 hours notice with verified identity credentials.
Request Vault AppointmentSettlement & Advisory Department Routing
Ensure your communication reaches the correct operational desk for optimal settlement speed.
| Desk / Department | Scope of Operations | Verification Requirements | Standard Response SLA |
|---|---|---|---|
| Private Bullion Desk | Retail orders, coin tubes, minted blister packs (<£10,000) | Standard digital checkout KYC | Immediate / Within 1 Hour |
| Institutional Trading | Orders exceeding £25,000, multi-kilo gold/silver bars | Enhanced Due Diligence (EDD), source of funds | Dedicated Account Manager |
| Forward Reserve Operations | 3, 6, and 12-month forward minted contract execution | Pre-allocation contract countersignature | Same Business Day |
| Depository & Logistics | Customs clearance, armoured carrier tracking, vault transfer | Order ID, dual biometric or passport authorization | Continuous 24/7 Transit Monitoring |
Frequently Asked Questions: Communications & Trading
Practical guidance for initiating transactions and booking consultations.
How do I lock in live spot prices for large wire orders?
For orders paid via domestic bank wire or SWIFT transfer exceeding £10,000, spot prices are locked immediately upon checkout confirmation for a period of 24 hours to allow transmission of funds.
Can I purchase physical bullion under a corporate or trust name?
Yes. Golden Star Met routinely establishes accounts for Limited Companies, LLPs, Family Trusts, and Self-Invested Personal Pensions (SIPPs). Simply select "Corporate / Institutional" when registering your account or contacting our desk.
What security procedures protect my identity and transactions?
We implement end-to-end 256-bit SSL encryption, zero marketing disclosures, and strict UK GDPR compliance. Client physical holdings data is stored within segregated, non-indexed databases accessible only by licensed compliance officers.